Koulutuksesta löytyy tallenne
Katsottavissa 02.11.2019 asti
Micaela is a proficient coach and educator, who has also gained years of valuable experience working in executive management positions in service industry companies.
She is a passionate, innovative and collaborative coach, who wants to challenge and inspire people to create and conduct better leadership, working environments and customer experiences, that inevitably result in more profitable business.
|00:00:05||Content of Training|
|00:03:02||Why cx matters|
|00:09:19||Who is responsible for cx?|
|00:21:49||What impacts Cx most in B2B|
|00:25:41||CX trends for 2019|
|00:30:37||How to create added value and wow-effect|
|00:32:45||CASE: CX at Trader joe’s|
|00:37:23||5 Tips on how to excel in CX|