Koulutuksesta löytyy tallenne
Katsottavissa 23.11.2019 asti
Micaela is a proficient coach and educator, who has also gained years of valuable experience working in executive management positions in service industry companies.
She is a passionate, innovative and collaborative coach, who wants to challenge and inspire people to create and conduct better leadership, working environments and customer experiences, that inevitably result in more profitable business.
|1: Overall about traning|
|00:00:35||Customer experience measurement|
|00:01:28||Quesion: Does your company use any method to measure customer experience?|
|00:01:56||What to measure in CX?|
|00:03:04||General steps to build CX measurement program|
|00:07:13||Tools for CX measurement|
|00:10:20||Qustion: Which is true for you|
|00:11:09||Net promoter score|
|00:17:11||CX Measurement with NPS|
|00:19:12||Using NPS to minimize churn and create more loyal customers|
|00:23:38||Measuring alone is not enough|
|00:24:19||Utilizing the measurement results to improve customer experience|